When you request a refund, depending on the circumstances of your request you will receive a full or partial refund. If you are sent the incorrect book, then you will be issued a full refund without having to return the book. 

When you return a book, your refund and how your refund is issued, may differ based on the condition of the book, how long you've had the book, and how the book was purchased.

Most refunds are issued based to the payment method used at the time of purchase. While your refund request will be processed instantly it may take three to five business days for it to display on your credit card statement.

To request a refund start by opening a new ticket.